Terms and Conditions

1. HOW TO MAKE A RESERVATION

On the right-hand side of our website you can search availability. Once you choose the home you would like to reserve, you will need to click the book this property button on the website. You will then fill out the reservation form. There are two ways a customer can pay for the reservation. Check or Credit Card (Visa or MasterCard)

Payment: You will mark make payment by CREDIT CARD. If you are making your reservation over 8 weeks before arrival, then we will charged 50% of the reservation total on your credit card the day the reservation is made, and the balance will be automatically be charged 8 weeks before arrival. If you book within 8 weeks before arrival, then we will charge your credit card the full amount the day the reservation is made.

2. SECURITY DEPOSIT

Reservations will automatically have Rental Guardian Damage insurance added upon booking. Because of this we do not hold a security deposit on new reservations. Prior reservations may have a $2500 damage deposit hold on their card if they did not opt in for the Generali Damage Insurance upon booking. If a damage deposit was held,it will be released up to 14 days after checkout. When you check in at the property, you will need to do a thorough walk through of the home. If there are any damages, you must contact the local office during business hours. (Mon-Sat 10AM-4PM) FAILURE TO FOLLOW THIS STEP WILL RESULT IN THOSE DAMAGES BEING CHARGED AGAINST YOU AT THE TIME OF CHECK OUT. Charges will appear on your credit card statement as Property Management Company.

3. CONFIRMATION

Customer will receive the confirmation along with arrival instructions via email. Sometimes the confirmation will go to the junk or spam mailbox. Please check this before contacting us. You will need to look over your confirmation to make sure all the information is correct. Please pay special attention to the property, check in and check out dates, and rate.

4. PAYING BALANCE

Please refer to your confirmation for payment due dates. If you choose to pay by check and the payment is not received by the due date, then Property Management Company will charge your credit card the amount due plus any fees.

5. CANCELLATIONS

If you cancel 30+ days before arrival, then a full refund will be issued. If you cancel 29-15 days before arrival, then 50% will be refunded. If you cancel within 14 days, full amount of the rental is non-refundable. If you have not paid the full amount of the rental and you cancel inside the non-refundable period, Property Management Company will charge your credit card the remaining balance due. Because of our strict cancellation policy, you may want to purchase travel insurance through Generali Insurance which is an option until you pay your reservation balance. Please note that cancellations must be in writing by sending a message through your booking platform (like VRBO- you can message us) email to villanopm@hotmail.com. Property Management Company will then cancel the reservation and an email response will be sent to the guest.

 Note, we reserve the right to cancel reservations at any time for any reason.

6. DAMAGES

When you arrive at the home, please inspect the property for damages. Call/text us (phone numbers found in the welcome binder) within 24 hours to report any damages found upon arrival. If there is damage to the home and it is not reported, you will be held responsible. After your check out, the on site management company will inspect the house and notify you of any damages found to the home made during your stay. The manager will contact you via email or phone about any damages that were found. We will provide a detailed list along with the amount that will be charged. Charges that will appear on your credit card statement will be from the on site property manager.

7. DAMAGE PROTECTION PLAN

We understand while you are on vacation that it is your time to enjoy your family and relax. Don’t let small incidental damages ruin your vacation. We know that small spills on the carpet and marks on the wall will happen. Although these are accidents, there is still a cost to correct the unintentional damage. Therefore, Property Management Company will communicate and submit a damage insurance claim to Rental Guardian which is automatically added to your reservation upon booking.

This will cover you for stains on the carpet, marks on the wall, broken dishes, stained or damaged towels, and other small items. The Damage Protection Plan does not cover negligence and gross intentional damages to the property. It also does not cover theft. If the small damage does occur, your card will not be charged. The only time the card would be charged is if the damage is negligent or for gross intentional damages, damages are not reported or damages that exceed $2500.00. Please note: Guests must also report damages upon arrival. If damages occur during guest stays, guests must also contact the on site office and report the damages. Failure to do so will void the protection plan.

8. CHECK-IN / CHECK-OUT

Check-in is as early as 4 P.M and check out is as late as 10 a.m. You will be charged an extra day if you enter the home before 4 pm on day of arrival or checkout later than 10 A.M. We ask you to please follow the check in and check out times. When a guest checks out late, this hinders our ability to clean the property properly for the guest checking in later that day. When we have guests check in early, it rushes our cleaners to finish quickly and does not allow for a full detailed clean.

9. THE FIRST NIGHT AND SOME HOUSE RULES

Linens and towels are provided in the home. Toiletries are provided for only one night. You will need to buy toilet paper, paper towels, dishwasher and clothes soap, along with other products at the local grocery all homes are non-smoking. A $250.00 fee will be charged to your credit card if our cleaners detect smoking in the home. A $250.00 fee will be charged to your credit card if our cleaners detect an animal in the home in a no animal home. Do not flush anything down the commode other than toilet paper and human waste. This includes but not limited to the following: paper towels, baby wipes, cotton balls, cotton tip swabs, hygiene products, pads, tampons, diapers, and plastic wrappers. There will be a charge to your credit card to unblock a toilet. If your rental has AC: Running the air conditioner while the doors or windows are open will cause the outside air conditioner unit to work overtime and possibly freeze. This will cause the air conditioner to quit working. If this happens, the guest will be charged for the repair. Maximum Occupancy is strictly enforced based on Estes Park Vacation Rental Laws. There shall be no more than the maximum number of guests allowed by law. The maximum number of guests is posted on our website. The lead guest on the reservation must be over 25 years old and must be staying in the home for the entire stay. If the lead guest is not staying in the home, this makes the reservation void and the group must leave the home without a refund for the rental. Underage Drinking is not allowed and will not be tolerated. If this occurs, we will notify the local authorities and guests will be subject to all local county and/or state laws pertaining to this violation. If underage drinking is discovered in the home, the group will be asked to vacate the property and no refund will be given for the rental. Noise Disturbance should be avoided and guests need to be respectful of their neighbors. Do not disturb other guests while they are on vacation and please keep noise levels down, especially in the early mornings and late evenings. Note, we have outside cameras recording on site.

10. PESTS

Colorado is notorious for rodents/bugs/Bears. Our homes are serviced monthly; however, if food is left out on the counter or if clothes are kept on the floor it will attract them rodents and bugs. If food is left in your car or outside, it will attract bears. If you do experience problems with this, please contact the management company immediately.

11. FORCE MAJEURE

No liability can be accepted, or refunds given for events, which are ‘force majeure’. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.

12. LIABILITY

Property Management Company accepts no liability whatsoever for any injury or loss sustained by guests or any other visitors while in the home, outside the home, hot tub or swimming pool (if applicable), or for any loss or damage caused to any property brought to the premises. No responsibility is accepted for any death, illness, loss or damage to property and/or motor vehicles.

13. COMPLAINTS

Should you need anything during your stay, please contact the on site management company at the number provided to you on your confirmation form and welcome binder. The on site management company’s office hours are 9am-5 pm Monday through Friday and Sat from 9am to 1pm. Non-emergency items need to be handled during these hours.

Pool heat is a non-emergency item. Do not call after hours for this item.

There will be a $50 charge if non-emergency calls are made after hours. Some emergency items would include:

1. No Power or water
2. Locked out of the home
3. Cannot locate the home
4. Any item that may cause damage to the home or to the guest.

14. PETS AND SMOKING

All homes are non-smoking and pets are not allowed, except pet friendly homes as listed. Pet fee of $30 applies per pet, max 3 pets. Pet fee taken at time of check in.

15. ZERO TOLERANCE POLICY

Guest will be immediately asked to vacate the property if the following rules are broken with no refund:

1. Maximum Occupancy. Please make sure you do not have more guests at the property than the property accommodates. At no time can there be more guests at the home than the maximum occupancy. This includes infants, friends, and family visiting.
2. We have a non-smoking and/or vaping policy inside. If smoking and/or vaping outside, must be completely away from windows or doors. Trash must be disposed of in outside trash recepticles only.
3. Careless action and known damage that has occurred during the stay. Please note the individual owner of the property can pursue legal action for damages that occur in the home that is larger than the deposit taken.
4. Underage Drinking or use of illegal substances.
5. Noise Disturbances that are affects guests in other homes around the house you are staying in. Quiet hours are from 10pm-7am.
6. The lead guest on the reservation must be staying in the home for the entire stay.
   
   G. Outside wood and pellet fires of any kind. However, provided gas grills and gas fire pits are ok. We do not allow guests to bring their own.
   
   H. Fireworks.
   
   I. Tampering and/or disabling cameras.
   
   J. Not leashing animals when outside at all times. Not applicable to properties with a fenced backyard.

16. RATES

Rates are subject to change without notice. Property Management Company, at its discretion, may raise or lower the rates of any given property at any time without notice. Once you make a reservation, you are locked in at the rate agreed upon. If our rates decrease, then we will not refund the difference of the agreed upon rate and the new rate. If you have a confirmed reservation and our rates increase, then we will honor the agreed upon rate when you made the reservation. The nightly rate includes a fuel surcharge.

Guest staying at the Woods & Waves, Bluebird Cabin, or Long's Peak View Cabin:

There is a $30 fee per pet, 3 pet max. If more than 3 pets are present on or around the property, a $250 fine will be charged to your card. If there is pet damage, stains, rips, tears, chews, pet waste left outside, etc... $200+ will be charged to your card automatically.Travel insurance does not cover animal damage.

17. NEIGHBORHOOD FACILITIES

Some of our properties have facilities that are controlled by the neighborhood homeowner’s association. From time to time there may be maintenance or repairs that are needed. This could cause the closure of these facilities for short periods. Some examples are but not limited to: Community swimming pools, clubhouse, pool heaters, and community Jacuzzi’s. If there is a closure of these facilities during your stay, then Property Management Company will not be held liable or be responsible for customer refunds.

18. PARKING

Guests must park in designated parking spots or in the driveway. Roadside parking is prohibited. Any fees incurred from tickets or towing expenses are the sole responsibility of the guest.

19. TERMS AND CONDITIONS

Submitting the online reservation form signifies that you are agreeing with these terms and conditions.